Tele Hello AADK

Informed Consent

Client’s Charter

1. Ensure that every online call is answered within a period not exceeding 5 phone rings.
2. Ensure that this online help or guidance service is with the consent and willingness of the user.
3. Ensure that the emotions and human values of consumers are always taken care of.

Methods of Implementation

Line Connection Procedure

Client Category

Guides and References

• Board of Counselors Act 538
• Psychology Support Guide E-book
• Relevant AADK SOPs
• List of NGOs providing assistance

Secretariat

• Puan Juliana Binti Mohd Khari
  juliana@adk.gov.my
• Encik Muhammad Amir Zahien Bin Amran
  amir.zahien@adk.gov.my
• Encik Mohd Kamarulazhar Bin Mohd
  kamarulazhar@adk.gov. my