![](http://www.adk.gov.my/wp-content/uploads//telehello_en-1-1024x534.png)
Informed Consent
![](http://www.adk.gov.my/wp-content/uploads/informed-consent.png)
Client’s Charter
- Ensure that every online call is answered within a period not exceeding 5 phone rings.
- Ensure that this online help or guidance service is with the consent and willingness of the user.
- Ensure that the emotions and human values of consumers are always taken care of.
Methods of Implementation
![](http://www.adk.gov.my/wp-content/uploads//kaedah-pelaksanaan-telehello-EN-1-780x1024.png)
Line Connection Procedure
![](http://www.adk.gov.my/wp-content/uploads//Tatacara-penyampaian-EN-1024x371.png)
Client Category
![](http://www.adk.gov.my/wp-content/uploads//client-category-1-1024x453.png)
Guides and References
- Board of Counselors Act 538
- Psychology Support Guide E-book
- Relevant AADK SOPs
- List of NGOs providing assistance
Secretariat
- Puan Juliana Binti Mohd Khari
juliana@adk.gov.my - Encik Muhammad Amir Zahien Bin Amran
amir.zahien@adk.gov.my - Encik Mohd Kamarulazhar Bin Mohd
kamarulazhar@adk.gov. my